The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
At Katy Ryan Designs we take your personal data very seriously. In order to comply with the EU GDPR Law, we issue the following statement which we agree to uphold when you place an order with us. In order to fulfil your order we rely on Etsy.com to provide us with the necessary data needed in order to process your order in a timely manner. The data we collected is your name, address, email address, additional contact information, and any pictures or personalization that may be necessary to complete a personalized order. We may also contact you for additional information such as personalization or pictures for custom items ordered. This information is required and stored for tax and business related needs, to complete your order in a timely manner, and for compliancy with Etsy’s privacy policies. You may revoke your consent at any time and have the right in detail to request details of the information we keep. We understand the importance of keeping personal data secure and safe and only share limited personal data with companies we need to in order to maintain our business.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorize Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for personalized orders) if you contact me directly or include additional personal information in the notes section of your order.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or joining my VIP Facebook group;
• if necessary to comply with legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service Providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
•Business transfers. If I sell or mergy my business, I amy disclose your information as part of that transaction, only to the extent permitted by law.
•Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside of the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer when using Microsoft OneDrive, as Microsoft’s Cloud is Privacy Shield certified. When using Apple iCloud, I rely on Apple’s end-to-end encryption for privacy. iCloud secures my information by encrypting it when it's in transit, storing it in iCloud in an encrypted format, and using secure tokens for authentication. For certain sensitive information, Apple uses end-to-end encryption. This means that only I can access the information, and only on devices where I am signed in to iCloud. No one else, not even Apple, can access end-to-end encrypted information.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information, Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interested and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. I fyou reside in the EU and wish to raise a concern about my use of your information ( and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Kathryn Ryan, am the data controller of your personal information. If you have any questions or concerns you may contact me at email@example.com or directly from katyryandesigns.etsy.com using the Contact button.
No. Upgrading your shipping does not speed up the posted processing time. Please feel free to send us a message if you need your order shipped faster than the posted turnaround time and we can discuss rush processing options.
Yes, I wholesale! I offer up to 50% off retail prices for wholesale orders. Wholesale orders do have order minimums and other restrictions. Please message us for more details.
Do not hesitate to message me to discuss custom and personalized orders! Almost anything can be customized and I would love to work with you to make exactly what you are looking for.
If your order is marked delivered, but you have not received it, please contact me within 3 business days of it being marked delivered. We can discuss necessary steps and actions to take next and also discuss a replacement package if our efforts to locate your package are unsuccessful.
Please following the tracking of your order to make sure you are aware of the estimated delivery date and when it is marked delivered. You can also enable delivery notifications through the Etsy mobile app.
Unfortunately, due to the logistics of shipping studio, I am unable to change shipping addresses after an order is placed. You will have to place a second order with the correct shipping address. After the second order is placed, your first order will be refunded and cancelled.
It is very important to make sure the shipping address is correct upon ordering. Thank you for your understanding!
I gladly accept returns, exchanges, and cancellations. Just contact me within 3 days of delivery and ship items back to me within 14 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Upon return of the item in its original condition, buyer will be refunded the total of the item(s) refunded minus any shipping charges from the original order.
Personalized items can not be returned or exchanged.
Digital downloads are final sale. No returns, exchanges, or changes after the custom artwork is made to your specifications and sent.
You may request a cancellation within 3 hours of placing your order. If your order is personalized and production has already begun, a cancellation cannot be issued.
If your order is personalized and production has not begun, you can request a refund up to 24 hours after your order date/time. Please send a message to see if production has begun on your order.